Q: Why can’t I use the same email address (such as a family email address) for two or more accounts?

A: Our registration system only recognizes an email address for one person. It won’t retrieve password information when two accounts are using the same email address. Each adult in the family should use a unique email address when setting up an account in our registration system.

Q: Why do I get an error message, or am unable to complete my registration, when I get to the confirm selection page on the conference site?

A: Sometimes this page doesn’t load the client’s contact information completely and spits back an error message – click the back arrow on the browser and make your selections again. The information should load correctly the second time and you will be able to complete your registration and payment.